| 19th Jan 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • FOS points --new business portal: data quality --case-resolution targets 2026/27 --calculator: interest rate compensation awards --other FOS points • CMC activity • Fraud-related complaints • Recent regulator activity --FCA complaints data --other regulator activity • Complaint trends 2026 • Other points |
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| 16th Mar 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 18th May 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 13th Jul 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 21st Sep 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 16th Nov 26 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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