| 24th Jan 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • Increased activity: CMCs, legal firms • Oversight and reporting: third-party branding • FOS --verbal authority pros and cons --recording outcomes --invoice-payment portal problems --other FOS points • FCA --consumer duty proposal --impact of FCA pricing remedies --IFPR --other FCA points • Vulnerable customers • Road-to-normal issues • Other issues |
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| 28th Mar 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 16th May 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 18th Jul 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 20th Sep 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 7th Nov 22 | Complaints Handling | Zoom Call |
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| Private Wealth Management | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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| 14th Nov 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
| This meeting has been switched to a Zoom video conference call |
Discussion Topics |
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