| 20th Sep 22 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti Guest Contributor James Clements, FOS Mark Dungworth, FOS This meeting has been switched to a Zoom video conference call |
Discussion Topics FOS SPECIAL MEETING - a discussion with the Financial Ombudsman Service OTHER TOPICS • Ukraine impact • Cost-of-living impact • FCA consumer duty guidance • Vulnerable customers • Fraud-related complaints • Other issues |
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