24th Jan 22 Complaints Handling Zoom Call
Complaints Handling
Chairman
Anthea Coulter
Equiniti

This meeting has been switched to a Zoom video conference call
Discussion Topics

• Increased activity: CMCs, legal firms
• Oversight and reporting: third-party branding
• FOS
--verbal authority pros and cons
--recording outcomes
--invoice-payment portal problems
--other FOS points
• FCA
--consumer duty proposal
--impact of FCA pricing remedies
--IFPR
--other FCA points
• Vulnerable customers
• Road-to-normal issues
• Other issues

 

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