| 22nd Sep 25 | Complaints Handling | Zoom Call |
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| Complaints Handling | ||
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Chairman Anthea Coulter Equiniti This meeting has been switched to a Zoom video conference call |
Discussion Topics • Secondary complaints • Quality control within complaints teams • Impact of AI • Motor finance post-mortem • CMC activity • Rise in fraud-related complaints • Proactive settlement of FOS complaints • FOS case-fee consultation • FOS Q2 fall in case referrals • FOS redress system reforms • FOS interaction • Other regulator activity |
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